Warranty & Terms

Woodstock Warranty

1. Woodstock warrants to the original purchaser all components for a period of 10 years, from date of shipment, with the exception of upholstery and foam which is warranted for 3 years. The warranty covers normal use. Material that is damaged on site by cutting or hitting an object is excluded. Special care should be taken when unboxing our products, do not use a knife.
2. Woodstock warrants to the original purchaser that all parts will be free from material defects. Woodstock will repair or replace, at its option, any unaltered components
3. Warranty is limited to a forty hour, 7-day work week and 300 pound weight limit. See individual chair descriptions for any deviations to weight limits. Use of our chairs at any auto dealership 100% voids warranty.
4. Warranty is limited to replacement or repair in the contiguous United States and does not cover cost of dealer transportation or labor. Photos of warranty issue may be requested.
5. Warranty for concealed damage must be made within 7 calendar days of receipt of product, to ship to address noted on PO. Delayed unboxing or assembly/installation will be at risk to Dealer/end user.
6. Warranty does not cover chairs getting dirty, stained or damaged by chairs coming in contact with sharp objects/ sharp edged furniture. Small wrinkles in leather/nappa/mesh/fabric are normal and can be expected
7. Chairs shipped in leather/nappa/mesh/fabric upholstery may be different from one another due to different types of material color lots. Pilling of upholstery or changes in colorfastness to materials, due to aging, exposure to light, direct sunlight, soiling, stains, abrasion or other materials, is not a covered warranty item.
8. Woodstock shall not be liable for loss of time, consequential or incidental damages from any product defect.
9. There are no other warranties expressed or implied other than those specifically described.
   Dyes from jeans and other clothing may transfer to upholstery, especially lighter colored upholstery. This is a problem with all manufacture's products, not just Woodstock chairs. Leather/nappa/mesh/fabric upholstery staining from dyes or other sources of stains, isn't a warranty item. Keeping any leather/nappa/mesh/fabric lighter colored upholstery perfectly clean, during use, is difficult. While we offer recommend cleaning for all of our various upholsteries, we can not warranty that every stain from customer use will be able to be removed. Please consider the above inherent issues with various upholsteries, when placing your orders.
   
   Even Tesla's premium car seats in white upholstery can't stay 100% perfectly clean.
   
   

Shipping

We generally ship all orders within 48 business hours providing:

1. Customer is cleared for credit approval
2. Orders are received during normal business hours 9AM - 4PM EST. Monday - Friday excluding holidays.
3. Chairs are in stock at the time of order.
4. Non Stock chairs deliver in approximately 12-14 weeks. Non-shipment due to acts of God are beyond our control.

Please note that although our shipment methods include FedEx and UPS, your order will be shipped via the best determined method based on time and quantity.

Terms of Sale

1. Terms after credit approval: Net 30 days, unless otherwise noted. We also accept VISA, Mastercard, Discover & American Express for payment up to a $5,000 limit. Credit card payment for more than $5,000 will carry a 3% additional mandatory processing fee.
2. Shipping is $30.00 net per chair or table ordered. Order for parts only, will have a special shipping fee. Shipping is to lower 48 states. If shipping is FOB, that is a price from our warehouse locations.
3. Orders normally ship within 48 hours, unless requested otherwise on PO.
4. All internet dealers advertising our products must follow our MAP pricing program in your advertisements or on your website.
5. We have a customer care department that is set up to answer your customer's questions about product, assembly, or warranty concerns. Phone # is 866-574-3183.
6. We will acknowledge in-stock orders. We invoice you the day before shipment is planned.
7. Most chairs & tables require some assembly and are not shipped fully assembled.  See assembly instructions on product pages.  Our products should arrive approximately 2-5 business days, to you, after our shipment from warehouse.  We generally ship via FedEx/UPS ground service or LTL.
8. We do not charge extra for drop shipments.
9. For shipping outside the lower 48 states, contact customer care for special costs. Special handling, delivery, or special shipping requests may incur additional costs to buyer. For shipments to Alaska, Hawaii or Puerto Rico, please contact Customer Care.
10. Changes or order cancellations cannot be accepted after an order has transmitted to warehouse for preparation for shipment and/or actually shipped. li>
11. Special quoted projects can not be cancelled, once a deposit has been received.
12. Return of product requires first that you obtain a Return Authorization (RA) from us:
    Chair/Table must be:
    • Product must have been delivered to you within 14 calendar days.  After 14 days, no return is allowed.
    • In the original unopened carton. We may request photos from you.
    • Chair/table must be packed so there is no damage. Carton will be inspected by us upon receipt.
    • You are responsible for freight both ways.
    • We charge a mandatory 25% restocking fee.
    • Return must be received by Woodstock within 14 calendar days of issuance of the RA.
13. Warranty Claims: See Warranty section for details
14. Woodstock reserves the right to make small modifications to chairs/tables as necessary due to supply chain changes beyond our control, such as changes to mechanism & handles, gas cylinders, screws, castors, etc.